Last Updated: June 2025
TravelXI (“we,” “our,” “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, use our services, or communicate with us.
By accessing TravelXI.com or using any TravelXI services, you consent to the practices described in this policy.
1. Who We Are
TravelXI is a global sports-travel concierge specializing in football tourism, matchday experiences, and premium travel packages.
Website: https://travelxi.com
For privacy-related questions, contact:
📧 info@travelxi.com
2. Information We Collect
We collect personal data to deliver our services effectively. This includes:
A. Information You Provide Directly
- Full name
- Email address
- Phone number
- Billing details
- Travel preferences
- Passport or ID details (for hospitality registration)
- Group size / match preferences
- Messages you submit via forms or WhatsApp
B. Automatically Collected Data
When you visit our website, we may collect:
- IP address
- Device information
- Browser type
- Cookies / usage analytics
- Referral website
- Geographic location (approximate)
C. Booking & Transaction Information
If you request or confirm a travel package, we may collect:
- Payment confirmation details
- Accommodation details
- Flight information
- Match choices or hospitality preferences
3. How We Use Your Information
We use your personal data to:
A. Provide Travel & Matchday Services
- Prepare itineraries
- Confirm reservations
- Register guests for hospitality access
- Provide customer support
- Handle urgent travel changes
- Complete travel documentation
B. Improve Website Functionality
- Analyze website performance
- Personalize user experience
- Enhance security
C. Marketing & Communication
We may send:
- TravelXI updates
- Package opportunities
- World Cup / Champions League offers
- Fan hub announcements
You can unsubscribe at any time.
4. Legal Basis for Processing (GDPR-Compliant)
We process data under the following lawful bases:
- Contractual necessity – to deliver a travel service.
- Consent – for marketing communications.
- Legitimate interest – website analytics and security.
- Legal obligation – when required for tax, compliance, or hospitality registration.
5. Sharing Your Information
We never sell your data.
We may share necessary information with:
- Airlines
- Hotels & accommodation partners
- Hospitality providers
- Authorized ticketing/hospitality channels
- Payment processors
- Customer support tools
- Legal authorities (when required)
All partners are required to follow strict data protection practices.
6. International Data Transfers
Because TravelXI serves international customers, your information may be transferred to service providers in other countries.
We ensure that all transfers comply with GDPR and international data privacy standards.
7. Data Security
We use industry-grade protections, including:
- SSL encryption
- Secured servers
- Access controls
- Regular security audits
While no online platform is 100% risk-free, we take every reasonable step to protect your information.
8. Data Retention
We store your information only for as long as necessary:
- Booking-related data: up to 7 years
- Marketing data: until you unsubscribe
- Analytics data: 12–36 months
You may request deletion at any time (see Section 10).
9. Cookies & Tracking Technologies
TravelXI uses cookies to:
- Enable website functionality
- Track performance (Google Analytics, Meta Pixel, etc.)
- Personalize content
- Improve marketing relevance
You can control or disable cookies in your browser settings.
10. Your Rights (GDPR & CCPA)
Depending on your region, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict processing
- Withdraw consent
- Transfer your data
- Opt out of marketing
To exercise these rights, email:
📧 privacy@travelxi.com
11. Children’s Privacy
TravelXI services are not directed at individuals under 16 years old.
We do not knowingly collect children’s data.
If we discover such information, it will be deleted immediately.
12. Third-Party Links
TravelXI.com may contain links to external websites.
We are not responsible for the privacy practices of those sites.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last Updated” date.
14. Contact Us
For questions or privacy requests: